Returns & Exchanges
At 3D Laser Gifts, we strive for perfection in every crystal engraving; however, if you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or replacement. Please note that since each item is custom-made with your personal photos, returns are subject to a inspection to ensure the product is returned in its original condition.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and a brief explanation for the return or exchange.
Quality Assessment
Provide clear photographs of the crystal and the original packaging to help our team verify any defects or shipping damages for a faster approval process.
Secure Packaging
Once approved, carefully pack the crystal in its original gift box and protective shipping materials to prevent any breakage during the return transit.
Refund Processing
After we receive and inspect your returned item, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing